Truck Doctor Equipment Solutions LLC Return Policy Effective Date: June 4, 2025At Truck Doctor Equipment Solutions LLC, we strive to ensure your satisfaction with every purchase. If you need to return a product, please review our return policy below to understand the process and requirements. Return Eligibility
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Condition: All parts and lift gates must be unused, in their original packaging, and in the same condition as when received. Items that have been installed, modified, or damaged will not be accepted.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
Restocking Fee
- All returned parts and lift gates are subject to a 30% restocking fee. This fee will be deducted from your refund to cover handling and processing costs.
Return Process
- Contact Us: sales@truckdoctorequipmentsolutions.com or call (208) 789-7587 to request a Return Merchandise Authorization (RMA) number within 30 days of purchase.
- Pack the Item: Securely pack the unused item in its original packaging, including all manuals, accessories, and documentation.
- Ship the Item: Ship the item to the address provided with your RMA number clearly marked on the package. You are responsible for return shipping costs.
- Refund Processing: Once we receive and inspect the item, we will process your refund (minus the 30% restocking fee) within 5-7 business days. Refunds will be issued to the original payment method.
Non-Returnable Items
- Items not in original packaging or that have been used, installed, or damaged.
- Special-order items or custom-made products.
- Items returned without an RMA number or after the 30-day return period.
Defective or Incorrect Items
- If you receive a defective item or the wrong product, please contact us within 7 days of delivery. We will cover return shipping costs and provide a replacement or full refund (without the restocking fee) upon verification.
Contact Us For questions about our return policy or to initiate a return, reach out to us:
We appreciate your business and are here to help with any concerns!